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We understand that, taking care of our customers is the best way to take care of ourselves.
Here at Evike.com, we strive to bring you the best, biggest selection and best services! We may not have full control over manufactures, US Custom, UPS...., but we are always here to help. Which is why we are your #1 Airsoft Retailer in the USA today far beyond any other retailer.
THANK YOU FOR YOUR SUPPORT!
I have ordered a from a couple of stores online, and evike is the only one that I have come back to. All of my guns that still work have come from you, and I plan on ordering many more times. Your customer service is great. You should seriously think about putting a store in MA though, you would be the only airsoft place in the state.James
Thanks Guys you know I was pretty frustrated the other night ,but I have noticed something; other sites when they send E-Mails they all talk like robots. you ;however, talk like a human being just a little complement. thanks for your almost immediate service -Hunter
I know that this email address is for telling you about bad services but I am going to break the rules and report good customer service. I have asked TONS of questions to Clifford and possibly your tech. ALL of the answers/responses were great. They talk to me like I am a human not an annoying customer wasting there valuable time. All of the answers were correct and no misspellings or any stuff like that. I have ordered $700+ from you and never had a problem besides long shipping, which is ok since I live in Virginia which is on the other side of the U.S.. Also all of your prices are nearly impossible to beat from anyone and I have never had a problem with you. And if it is okay you should show this message to all of your employees or anyone who should see this show them so they know that their hard work pays off and makes their customers happy. Its hard to write how gratefull I am for your great prices, top-notch customer service and your creativity and noledge (if thats how you spell it) of airsoft items. Every single person who has asked me for a reliable, good airsoft website I have told them evike.com (airsoftpost.com). I am thanking all of your workers and everyone else who is involved in Evike thank you all so much.
Your #1 fan/loyal customer,
Jacob (Virginia)
HEY EVIKE!
My name is steven stilson, emailing from cold Ohio. I was really thinking about how since you ARE the number 1 airsoft store in the world i feel, that you should start a franchise of the walk in store. that would be amazing. put one in northeast ohio, or even north west PA. you would have many purchases from there guaranteed, because i know of many people who talk about how they order from other expensive sites just because theyre closer, when you guys have the best deals on everything. I just thought i would put in y thought as to how it would be AMAZING if you started a franchise.
i've made several orders by now and i just wanted to let you all know there at Evike that YOU KICK ASS!
i think your all doing awesome jobs and couldnt be more satified so i just thought i'd leave you a message
i look forward to doing lots more business thanks for everything Chad
I am writing to thank you for great support when I was buying some gear from your site. Your prices are very cheap and affordable and the deals are top-notch. Your products arrived in a timely manner in perfect condition. I am have used your company as a reference to buy from. I look forward to shopping at your site in the future. Thanks again.
Matthew(Fayetteville, NC)
Dear Evike Staff:
I would like to thank you for your great customer service and product service. I am retired form Active Duty from The United States Army, I have enjoyed every product that you have sent and they work excellent. I have accumulated a few and have them displayed in the "MAN'S ROOM". I let the local law enforcement use them for training and I use them to sell your product. I also have started a local team and they dread the outcome when I show up with my "ITEM". I look forward to ordering more from you and possibly opening up a store here, maybe with great reference to your line of product.
Again, thank you for your desire,promptness,and outstanding product.
Sincerely, Michael Union City, TN
I have no idea how to start this email, should i say i love you, thank you or what? you are the best! You guys send the box out on the 29th, and i got the box today! great customer service, great deals! u bet we will buy more and more from u guys! thank you again! we go to our big game on Friday, and we will test everything that be bought from u by then, i will give you some feedback!
Thank you again!
-nuri
Hi Evike,
I recently ordered a Metal body for my M4 and spoke to Kenny in your sales Dept and I was very happy with his customer service! he went as far as to go get the item I was looking at on your web site to read me what was engraved on the item! and he also made sure it was available to order. He also prepared my order to ship that day because I was planning to be out of town when the item was probably going to be delivered, so to make sure I get it he had it go out the same day I ordered! He is a great asset to your company and I will order again from Evike because of him!
Thanks,Steve
I would appreciate it if you could forward this email to whichever person in upper management would be the best to receive it (owner, store manager, etc)
To whom it may concern:
I have been an established customer of Evike's for the past few months, and I would like to take a moment to complement your organization for the very professional service that I have received during that time. Specifically I would like to complement "Eric" (in the Admin section) and "Clifford" (in the webmaster section) for their prompt and personal attention to the few times that I have had to make a return of an item. Both of them displayed the kind of caring and gracious customer service that defines a good organization, and which is the primary reason that I choose to do my online ordering exclusively from Evike.
Before "discovering" Evike, I had been purchasing from (removed).com, and although they have a very good selection of items, their customer service (when things weren't correct) left a lot to be desired, and that is why I am so pleased with Evike in general and with Eric and Clifford's efforts in particular!
Please pass on to these two employees my best wishes and thanks for their attention to maintaining a high standard of Customer Support.
Jerry
Senior Special Agent/Firearms Instructor
U.S. Customs Service (retired)
DEAR EVIKE,
OF ALL THE AIRSOFT WEBSITES I'VE USED (LIKE 5), YOU HAVE THE BEST CUSTOMER SERVICE! I AM SO GREATFUL! A WHILE BACK I ORDERED THE ECHO1 VECTOR ARMS FULL METAL AK74(U) CPM! WHEN I GOT IT I WAS MISSING AN ADJUSTER TOOL FOR MY SIGHTS AND MY MAGAZINE WAS JAMMED! MINUTES AFTER I CALLED, SHIPPING NEW PARTS WAS ALREADY ARRANGED! I'VE HAD THE WORST EXPERIENCES WITH RIP-OFF ARTISTS -, WHO TRICK YOU WITH THEIR PRICES AND HAVE HORRIBLE CUSTOMER SERVE! Sincerely with Thanks!Garrett Douglas
I thought I would drop you a line and let you know.
Yesterday I came into Evike with no intention of buying and just
researching and buying on the Net. It was so busy that we thought of
leaving because the wait was long,
but after our number came up and we got speak with Cezar we realized
it was worth the wait. Cezar can "walk the walk" and "talk the talk"
one day he will be the "Duke of Evike" he spent time
thinking over the various benefits of re-constituting an older ICS
-vs- purchasing a new KWA M4. We test fired the KWA M4, and looked
over the King Arms scope, we did this with the Duke and
at no point did he make us feel rushed or belittled as we were price
conscious and did not want to spend more than $400.00 We eventually
chose to buy a New ICS as we could get that time for Christmas, it
was a win win for Evike, you got to make a sale vs just taking time
out to repair and we got our product in time for xmas. Keep in mind
the Duke is real and loyal to the Chair, when he did'nt know the
answer to a technical question he went and asked the Tecs in the
backs. A jewish profit called Memodities once said " Ask when you do
not know and you will prosper" At the end of the day the sun will
rise elsewhere, but today it is Midday at Evike. That goes for the
Manager too, he gave us some posters for 3. He's the Bishop of Evike
looking out for his customers. I accidently walked out with my sons
ICS (that we were going to reconstitute), he noticed and gave me a
plastic bag to put it in, Thanks it was a fun experience.
P.S. you really need more stores...
Keep up the good work men.
-Bowie DB
Many thanks.
My son is enjoying his Christmas gift.
It arrived in time and he is estatic!
Thanks again,Anna Bryant
I just wanted to write and say thank you for being very helpful and polite and I know this was for reporting bad customer service but I just wanted to report good customer service. I live in Japan and your staff was helpful in getting me my purchase for the shotshow here. Thank you very much. I will continue doing business with you in the future. Thank you.
I do not know why those on Airsoft Forum speak so of Evike, my first experience was a good one again thank you.Christopher
Just wanted you to know that I received excellent service from your company recently. I ordered your Echo-1 SCAR package and many other items. These items shipped very quickly and were exactly what was presented on your website.
Among some of the other airsofters at Houston Airsoft, there was some question about your service and backorders. I couldn’t be happier with your service and will continue to use your company – as well as recommend it to others.
Thank you,
Jeff Richmond, Texas
Hello,
I just wanted to thank you guys for the awesome customer service I have
always received. Just recently I made an order and it was delayed (I
later found out) by U.S. customs. Your responses to my questions were
prompt and so was the shipment of my order once you guys received it. I
really appreciate all the effort that goes into your customer service
and I will always recommend Evike to anyone I meet.
Thanks from a very satisfied customer,
Smith
I just wanted to drop you a line and let you know about the professional and pleasant conversation I had today when speaking with Tony about a return issue. He dealt with my issue quickly and made me feel valued as a customer. If each time I call for help or support I get to speak with someone who is only half as capable and professional, I will be shopping with Evike for a long time.
FYI, at the end of our phone conversation I asked him for owner contact info. He did not solicit or in any other way suggest that I contact you. I am a small business owner and have worked in customer service for 35+ years. I wish I had a dozen Tonys working for me. Thanks,
I've been shopping for airsoft and other goodies through your website for about 2 years now and I just wanted to say thanks.
Back in May I bought an airsoft rifle and it didn't work. I tried to get it repaired locally with no success. Eventually I got the rifle back to you guys and it was repaired and it works GREAT.
I'm really glad to be doing business with y'all and have recently referred a couple of my buddies your way for some good quality AEG handguns they wanted for CQB scenarios.
Being able to use these airsoft guns has been a great addition for our overall training for our department for those officers that are interested in supplemental training. (Which is a fancy way of saying we like acting like 13 year olds.)
Anyway, I just wanted to send on some praise for a fantastic website and a fantastic company and expect to keep sending business your way for airsoft needs.
Respectfully, Erik
I just wanted to say hello and thanks for giving airsoft enthusiasts such as myself such great prices and quick shipping on the items we love. I know Im just one person saying this but my thanks also comes from many of my fellow local players who, due to the current economic state, would not have been able to enter the sport if it waesnt for you. some may say $10-20 diffrences may not be a big diffrence, but thats easyier for some to say then others. So, thanks again for being there with afordable prices and great custermer care. I have placed many orders with evike, and will continue to do so as long as Im in the sport. Till then..
(Camotyger)-Team F.U.B.A.R.
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